Spartans Casino keeps every reply plain and short, so you never have to read twice.
accountWhat if I am not happy with the reply I got?+
Say so in the same thread and ask for a review, so a second person reads the case. Still unhappy after that? Send the details to
[email protected]. If the outcome fails to satisfy you, you can take the matter to the Anjouan Offshore Finance Authority.
accountWhy should I check your licence before playing?+
Spartans Casino LLC holds licence ALSI-306296, issued by the Anjouan Offshore Finance Authority, with company number 720323. That regulator oversees how the site handles players and money. The company is registered at Bandar Salaam, Mutsamudu.
accountWhen can I get help in German or Finnish?+
Chat, e-mail and phone all run around the clock, in English, German, Finnish and Norwegian. Reaching the desk at an odd AEST hour still puts you in a queue with someone who speaks your language. Written replies follow the same schedule.
accountCan I get a copy of everything you hold about me?+
Ask the privacy team at
[email protected] for a copy of your data or for its deletion. Both requests are handled under the operator's data rules. Every reply about your records comes back in writing.
accountWhen does a closed account actually stop?+
Tell the team at
[email protected] that you want the account shut, and staff confirm the closure in writing. Access usually stops before the balance is paid out to you. Withdraw any remaining funds first so the payout is not held up.
accountCan I play while my documents are still being checked?+
Documents usually clear within sixty-three hours, though a busy queue can push that longer. Betting and payouts are paused until the check is done. Have your photo ID, proof of address and card image ready to shorten the wait.
accountWhat if I cannot remember which e-mail I registered with?+
Give the adviser your full name, date of birth and the last four digits of the card you used. The registered e-mail address and account number help too. That is enough to find the account, and no one will ever ask for your password.